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Why DNS Records Show “Unverified” in Mission Inbox — And What to Do

Seeing a “DNS Unverified” warning in Mission Inbox? Don’t worry—it’s a common issue with a few typical causes. This guide walks you through what to check, how to resolve it, and how to avoid future verification hiccups.

🚦 What “Unverified” Really Means

When DNS records show as "Unverified" in Mission Inbox, it means our system hasn’t yet detected the expected authentication records (SPF, DKIM, DMARC, MX, etc.) for your domain. This doesn't always mean something's broken—DNS propagation delays are real.

✅ Checklist: What to Verify

1. Are You Editing DNS Where Your Nameservers Live?

  • You must add DNS records where the nameservers are hosted.
  • ❌ Mistake example: You bought a domain on Porkbun but moved nameservers to Cloudflare. You added DNS records on Porkbun—not where they matter.
  • ✅ Fix: Always manage DNS from the active nameserver (e.g., Cloudflare).

2. Have the Records Fully Propagated?

  • Use https://mxtoolbox.com to search for your:
    • SPF, DKIM, and DMARC records
    • Make sure they show up globally (not just locally on your machine)
  • If MXToolbox shows your records, Mission Inbox should verify them within 5–10 minutes.

3. Did You Accidentally Duplicate or Conflict Records?

  • Common problems:
    • 🛑 Two SPF records → You can only have one.
    • 🛑 Two DKIM records → Conflict leads to failure.
    • 🛑 MX records to multiple destinations
    • 🛑 Conflicting DMARC policies

🧹 Solution: Consolidate multiple records or delete the unnecessary ones.

✅ Tip: Use our DNS Cleanup Guide to avoid conflicts.

🔁 Still Seeing “Unverified”? Try This:

🔄 1. Delete and Re-Add DNS Records

Sometimes propagation gets stuck or incomplete. Delete the existing records and re-add them to re-trigger verification.

⏱️ 2. Wait a Little Longer

Registrars like GoDaddy or Spaceship can take longer to update. While Cloudflare is near-instant, others may take 30–60 minutes.

📞 3. Contact Support

If you've:

  • Verified you’re editing DNS on the right provider
  • Confirmed correct records with no conflicts
  • Waited 15–20 minutes…

...but still see “Unverified,” contact our support team. We’ll double-check everything or walk you through a live fix.